Terms and Conditions (Terms of Service)

1.1 These Terms and Conditions (“Terms”) govern the use of the website bettercancel.app and all related services (the “Service”) provided by Westmere Collective Ltd, a company registered in England & Wales under company number 16867078 (“BetterCancel”, “we”, “us”, “our”).

1.2 The Service is offered to consumers (“you”, “User”, “Customer”) residing in the United Kingdom and Germany. By accessing the Service or placing an order, you accept these Terms in full.

1.3 Deviating, conflicting, or supplementary terms of the User shall not become part of the contract unless we have expressly agreed to them in writing.

2.1 BetterCancel provides a self-service tool that enables Users to generate a cancellation letter (“Kündigungsschreiben”) for existing contractual relationships with third parties (e.g. gyms, insurance providers, streaming services, telecom providers).

2.2 The Service is offered in three tiers:

2.3 Important — No Legal Advice. BetterCancel is not a law firm. The Service does not constitute legal advice, legal representation, or the practice of law within the meaning of the German Rechtsdienstleistungsgesetz (RDG) or the UK Legal Services Act 2007. Our templates have been reviewed by qualified lawyers, but we do not assess your individual contractual situation. If you require legal advice on a specific case, please consult a qualified lawyer.

2.4 No guarantee of cancellation outcome. We provide the tools to draft and dispatch a cancellation. We cannot guarantee that the recipient company will accept the cancellation, that it complies with every individual contractual clause, or that statutory or contractual notice periods have been correctly identified by you. The accuracy of the information you enter (contract number, dates, notice period, recipient address) is your responsibility.

3.1 The presentation of the Service on our website does not constitute a binding offer.

3.2 By submitting your data and clicking the relevant order button (“Create Cancellation”, “Select” for paid tiers), you make a binding offer to conclude a contract.

3.3 The contract is concluded when we confirm acceptance of your order by email (order confirmation) or — for the free PDF tier — when the PDF is made available for download.

3.4 The contract language is English or German, depending on your selection.

4.1 To use the Service, you must confirm your email address. This verification is required to ensure secure delivery and to prevent abuse.

4.2 You undertake to provide accurate, complete, and current information, in particular regarding:

• your identity and contact details,
• the recipient company and its address,
• the contract data to be cancelled (contract number, start date, notice period).

4.3 You may only use the Service to cancel contracts to which you yourself are a party, or for which you have valid written authorisation from the contracting party.

4.4 You undertake not to misuse the Service, in particular not to submit fraudulent, defamatory, or unlawful content, and not to use the Service to harass third parties.

5.1 All prices are stated in Euro (€) and include applicable statutory VAT.

5.2 Paid tiers (Registered Mail, Lawyer Proof) are charged on a per-cancellation basis at the time of order. There is no subscription and no recurring charge.

5.3 Payment is processed via the payment service providers integrated on our website. Payment claims become due immediately upon order.

5.4 The free PDF Download tier is provided at no cost and contains no hidden fees.

6.1 PDF Download: The PDF is generated and made available for download immediately after email verification, and is additionally sent to your verified email address.

6.2 Registered Mail: We print the letter and dispatch it by registered mail (Einschreiben / Royal Mail Signed For or equivalent) to the recipient company, typically within two (2) business days of receipt of payment and complete data. You will receive the posting receipt as documentation.

6.3 Lawyer Proof: We send the cancellation by email to the recipient company with a licensed lawyer in BCC as a witness, typically within two (2) business days of receipt of payment and complete data. You will receive a copy of the dispatched email as proof.

6.4 We are not liable for delivery delays caused by the postal carrier, the recipient’s email server, or by incorrect or incomplete data provided by you.

7.1 Withdrawal Instructions. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Westmere Collective Ltd, support@bettercancel.app) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email).

7.2 Expiry of the Right of Withdrawal — Digital Content and Services. In accordance with § 356 (4) and (5) BGB (Germany) and the Consumer Contracts Regulations 2013 (UK), the right of withdrawal expires prematurely if:

(a) the Service has been fully performed by us, and performance began with your express prior consent and your acknowledgement that you lose your right of withdrawal once the contract has been fully performed; or

(b) for the supply of digital content not on a tangible medium (the PDF), performance began with your express prior consent and acknowledgement that the right of withdrawal is thereby lost.

By placing an order for a paid tier and ticking the corresponding consent box, you expressly consent to immediate performance and acknowledge that your right of withdrawal lapses upon full performance.

7.3 Consequences of Withdrawal. If you withdraw validly before performance has begun, we will reimburse all payments received from you without undue delay and no later than 14 days after we are informed of your decision to withdraw, using the same means of payment as for the original transaction.

8.1 We are liable without limitation for damages arising from injury to life, body, or health, for damages caused by intentional or grossly negligent conduct, and under the German Product Liability Act (Produkthaftungsgesetz) or any equivalent statutory liability under UK law.

8.2 For breaches of material contractual obligations (cardinal duties — obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the User regularly relies), our liability for slight negligence is limited to foreseeable, contract-typical damages.

8.3 Any further liability is excluded. In particular, we are not liable for:

• the acceptance or rejection of the cancellation by the recipient company,
• consequential damages arising from incorrect data entered by the User,
• delays or failures caused by postal carriers, email providers, or other third parties,
• losses arising from the User’s failure to comply with applicable notice periods.

8.4 Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable mandatory law (in particular under the UK Consumer Rights Act 2015 or German consumer protection law).

9.1 We process your personal data in accordance with the General Data Protection Regulation (GDPR), the UK GDPR, and the German Federal Data Protection Act (BDSG).

9.2 All data transmission is protected by 256-bit SSL encryption. We do not sell your data to third parties.

9.3 Detailed information on the nature, scope, and purpose of data processing can be found in our Privacy Policy.

10.1 All content of the Service, including templates, software, design, text, and graphics, is protected by copyright and other intellectual property rights and remains the property of Westmere Collective Ltd or its licensors.

10.2 The User receives a non-exclusive, non-transferable right to use the generated cancellation letter for the User’s own, non-commercial purposes in connection with the cancellation of their own contract.

10.3 Resale, redistribution, or commercial exploitation of the templates or generated documents is prohibited.

11.1 We reserve the right to amend these Terms with effect for the future, provided this is necessary to address changes in the legal situation, technical developments, or gaps in regulation, and provided the User is not unreasonably disadvantaged.

11.2 Material changes will be communicated to registered Users by email at least 30 days before they take effect. If the User does not object within this period, the amended Terms shall be deemed accepted.

12.1 EU Online Dispute Resolution: The European Commission provides a platform for online dispute resolution (ODR), available at: https://ec.europa.eu/consumers/odr.

12.2 We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German VSBG.

13.1 Governing Law: These Terms and any contractual relationship between BetterCancel and the User shall be governed by the laws of England and Wales, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Where the User is a consumer with habitual residence in Germany, mandatory consumer protection provisions of German law remain unaffected.

13.2 Jurisdiction: The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is London, United Kingdom, insofar as the User is a merchant, a legal entity under public law, or a special fund under public law. For consumers, statutory venue rules apply.

13.3 Severability: Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

13.4 Language: In the event of discrepancies between the English and German versions of these Terms, the English version shall prevail for Users in the United Kingdom, and the German version shall prevail for Users in Germany.